SHIPPING & DELIVERY
SHIPPING & DELIVERY
DelRio Home
(Operated by DelRio’s Furniture LLC)
Free Shipping – Florida
We offer free delivery, setup, and installation within the state of Florida for eligible products (excludes clearance merchandise).
Estimated delivery time for in-stock products:
3–15 business days
Same-day and next-day delivery are not available for online purchases.
Deliveries scheduled after 5:00 PM may incur a $29.99 upgrade charge.
Important Delivery Notes
• We do not remove or rearrange existing furniture.
• Customers must ensure a clear pathway and protect floors prior to delivery.
• Orders must be fully paid or financed at least two days before the scheduled delivery date.
• Rescheduling requires at least 48 hours’ notice to avoid additional fees.
Damage Reporting
All damages must be reported within 1 day of delivery.
Customers must:
• Note damage at time of delivery
• Provide clear photographs
• Contact Customer Care immediately
Minor damage may qualify for in-home repair.
Significant damage may qualify for replacement.
Domestic Shipping (Outside Local Area)
We offer two shipping options across the continental United States.
Option 1 – Standard Shipping
• Shipping rates are calculated at checkout based on weight and ZIP code
• Furniture is placed inside the front door or first floor/lobby
• Assembly and installation are not included
Option 2 – Third-Party Freight Shipping
Orders outside our standard delivery area are fulfilled by third-party carriers.
Basic and Premium shipping options are available.
Freight charges vary depending on service level, location, and order weight.
Estimated delivery time:
1–6 weeks, depending on product availability and location.
Delivery Day Guidelines
To ensure a smooth delivery experience:
• Please be present during your scheduled 3-hour delivery window
• Drivers may call 30–60 minutes before arrival
• If delivery is missed, a rescheduling fee may apply
• If two delivery attempts fail, the customer must contact us to reschedule
We cannot guarantee exact delivery times prior to the 3-hour window confirmation.
Contact
For delivery questions:
📍 Miami, FL
📧 sales@drhomeusa.com
🌐 drhomeusa.com
Support: support@drhomeusa.com
Billing: billing@drhomeusa.com