Refund policy
DEL RIO HOME – Modern Furniture & Living
Customer Satisfaction, Returns & Delivery Policy
---
### SATISFACTION GUARANTEE
At Del Rio Home, we are committed to providing high-quality products and an excellent customer experience.
If something is not right, we will do everything within our power to make it right — that is the Del Rio Home way.
---
### ONLINE RETURNS
Returns are accepted within 15 days of delivery.
To initiate a return, you must contact us within 7 days of receiving your item:
Email: sales@drhomeusa.com
---
### RETURN CONDITIONS
- Items must be new, unused, and in original packaging
- Assembled items are not eligible for return
- Customer is responsible for return shipping costs
- Original shipping and handling fees are non-refundable
- A 25% restocking fee applies to approved returns
- Drop-ship items may be subject to restocking fees
- Custom, special order, and clearance items are non-refundable
All returned items are inspected upon arrival. If the condition differs from original delivery, additional charges may apply.
---
### BUYER RESPONSIBILITY
Please measure carefully before purchasing:
- Room space
- Doorways
- Hallways
- Staircases
Del Rio Home is not responsible for items that do not fit your space.
Color variations may occur due to lighting, photography, and screen settings.
---
### DAMAGED ITEMS
If your item arrives damaged:
- Damage must be noted at the time of delivery
- Claims must be reported within 3 days of receipt
- We will repair or replace the item based on the situation
---
### CANCELLATION POLICY
- Within 5 days: No fee
- After 5 days: 10% fee
- After 20 days: 25% fee
- After 30 days: 35% fee
Orders that have already shipped cannot be canceled.
Refused deliveries will be treated as returns and will be subject to restocking and shipping fees.
---
### PRICE MATCH GUARANTEE
We match prices from authorized retailers on identical items.
If you find a lower price within 30 days, we will refund the difference.
Exclusions include:
- Clearance items
- Special orders
- Floor models
- Closeouts
- Out-of-stock items
---
### DELIVERY POLICY
- Full payment is required before delivery
- Delivery windows are estimated (typically 3-hour windows)
- Customers must be present at the time of delivery
- Missed deliveries may incur rescheduling fees
- We do not remove or haul away existing furniture
---
### IMPORTANT NOTICE
All returns, exchanges, and cancellations require approval by Del Rio Home.
All refunds are issued to the original form of payment.
📍 Miami, FL
📧 sales@drhomeusa.com
🌐 drhomeusa.com
Support: support@drhomeusa.com
Billing: billing@drhomeusa.com