TERMS & Service

 

DelRio Home

(Operated by DelRio’s Furnitures LLC)

 

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Our Commitment

 

DelRio Home is committed to transparency, fair pricing, and dependable service. We encourage customers to carefully review product details, measurements, and policies before completing their purchase.

 

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Pricing & Accuracy

 

We strive to ensure all pricing, availability, and product descriptions are accurate. However:

• Obvious pricing errors may be corrected

• In case of discrepancy, in-store or confirmed order details take precedence

• We reserve the right to correct typographical or specification errors

Prices, terms, and financing options may change without notice.

 

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Return Policy

 

A receipt and return authorization are required for all returns, exchanges, or refunds.

Items must:

• Be in new, unused condition

• Be in original packaging

• Not be assembled

Returns must be initiated within the timeframe stated in our Return Policy.

Refunds will be issued using the original payment method after inspection and approval.

 

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Restocking Fees

 

Approved returns are subject to:

• 20% restocking fee (standard items)

• Special orders may be subject to higher manufacturer fees

• Delivery fees are non-refundable

• Customer is responsible for return shipping

Orders refused at delivery will incur round-trip freight charges.

 

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Special Orders

 

Special orders (items not in stock and ordered specifically for a customer) are:

• Not eligible for cancellation once processed

• Not eligible for return unless defective

 

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Mattresses & Bedding

 

Mattresses, foundations, bedding accessories, and hygiene-related items are non-returnable, except as covered under our 101-Day Mattress Comfort Guarantee.

 

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Nationwide Delivery Orders

 

Orders shipped outside of local delivery areas may not qualify for return. Additional manufacturer or freight restrictions may apply.

 

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Payment Methods

 

We accept:

• MasterCard

• Visa

• Discover

• American Express

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

• Affirm

• Acima

• Progressive Leasing

 

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Cancellation Policy

 

Routinely stocked items may be canceled for a full refund up to 72 hours prior to scheduled delivery.

Special orders, custom items, table pads, parts, pillows, and fabric orders may not be canceled once submitted.

Orders that have shipped cannot be canceled.

 

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Refund Processing

 

• Credit card refunds are processed within 5 business days

• Cash/check refunds are processed within 10 business days

• Refund timelines begin once returned merchandise is received and inspected

 

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Clearance & As-Is Merchandise

 

Clearance merchandise includes:

• Floor models

• Discontinued items

• Items with cosmetic irregularities

• Tent sale merchandise

All clearance and as-is sales are final. No returns, refunds, or exchanges.

 

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Health & Safety Restrictions

 

Return eligibility may be restricted for hygiene-related products or in compliance with applicable health regulations.

 

📍 Miami, FL
📧 sales@drhomeusa.com
🌐 drhomeusa.com

Support: support@drhomeusa.com
Billing: billing@drhomeusa.com